🔄 Refund & Cancellation Policy

🔄 Refund & Cancellation Policy — KinkiniParrot

Last Updated: July 2026

Our Commitment

At KinkiniParrot we take great care in ensuring every order is carefully checked, securely packed, and safely delivered to you. We want you to love your KinkiniParrot earrings. However please read this policy carefully before placing your order so you are fully informed about our terms.

1. Cancellation Policy

1.1 Before Dispatch

Important: Since we process orders quickly — cancellation requests must be made as soon as possible after placing your order. We cannot guarantee cancellation even before dispatch if processing has already begun.

1.2 After Dispatch

• ❌ Orders cannot be cancelled once dispatched
• ❌ Refusing delivery does not constitute a valid cancellation
• ❌ Returning to sender without prior authorisation will not be accepted
• ✅ If you have concerns about your order contact us before it is dispatched

1.3 Cancellation by KinkiniParrot

We reserve the right to cancel any order under the following circumstances:

• Product is unavailable or out of stock
• Incomplete or incorrect delivery address provided
• Suspected fraudulent transaction
• Payment not received or payment failure
• Delivery not possible to the specified location

In such cases a full refund will be issued to the original payment method within 7 to 10 business days.

2. Return Policy

2.1 General Return Policy

• ❌ We do not accept returns once an order has been dispatched
• ❌ We do not accept returns due to change of mind
• ❌ We do not accept returns due to incorrect size or color preference
• ❌ We do not accept returns for products that have been used or worn
• ✅ Please review your order carefully before confirming purchase
• ✅ Contact us with any questions before placing your order

2.2 Exceptions — When We Accept Returns

We accept returns only in the following circumstances:

2.3 How to Report a Return Exception

If your order qualifies for a return exception — contact us immediately:

Step 1 — Contact us within 24 hours of delivery
Step 2 — WhatsApp us at +91 9361030846 or email info@kinkiniparrot.com
Step 3 — Provide your order number
Step 4 — Send clear photographs of:

• The damaged / wrong / defective item
• All sides of the product
• The original packaging
• The shipping label

Step 5 — Wait for our team to review and respond within 48 business hours
Step 6 — Follow our return instructions if return is approved

Important: Returns reported after 24 hours of delivery will not be accepted under any circumstances. Please inspect your order immediately upon receipt.

2.4 Return Conditions

If a return is approved the following conditions apply:

• ✅ Product must be in its original unused condition
• ✅ Product must be in its original packaging
• ✅ All original tags and accessories must be intact
• ✅ Product must not be worn, used, or altered
• ✅ Return must be shipped within 48 hours of return approval
• ❌ Used, worn, or altered products will not be accepted for return

2.5 Return Shipping

3. Refund Policy

3.1 When Refunds Are Issued

Refunds are issued only in the following circumstances:

3.2 When Refunds Are NOT Issued

• ❌ Change of mind or preference change
• ❌ Product returned without prior authorisation
• ❌ Damage caused by customer mishandling or improper care
• ❌ Minor color variations due to screen display differences
• ❌ Delivery delays caused by courier or customs
• ❌ Incorrect address provided by customer resulting in non-delivery
• ❌ Product refused at customs due to buyer's country regulations
• ❌ Report made after 24 hours of delivery

3.3 Refund Processing Time

Please note: Refund timelines depend on your bank or payment provider and may vary. KinkiniParrot initiates the refund within the stated period — actual credit to your account depends on your bank's processing time.

3.4 Refund Method

• Refunds are processed to the original payment method used at the time of purchase
• For Cash on Delivery orders refunds are processed via bank transfer — please provide your bank account details when requesting a refund
• We do not issue refunds in cash under any circumstances

4. Exchange Policy

• ❌ We do not offer exchanges as each design is available in limited quantities
• ❌ Exchanges for different designs, colors, or styles are not possible
• ✅ In case of damaged or wrong product received — we will send a replacement if the same design is available
• ✅ If the same design is unavailable a full refund will be issued instead

5. Cash on Delivery (COD) Policy

5.1 COD Availability

• Cash on Delivery is available for select locations within India only
• COD availability is confirmed at checkout based on your pin code
• COD is not available for international orders

5.2 COD Refunds

• COD refunds are processed via bank transfer only
• Please provide your bank account details (account number, IFSC code, account holder name) when raising a refund request
• COD refunds are processed within 7 to 10 business days of refund approval

5.3 COD Order Refusal

• ❌ Refusing a COD order at the time of delivery without valid reason is not permitted
• ❌ Repeated COD refusals may result in COD being disabled for your account
• ❌ Shipping charges incurred for refused COD orders may be recovered from future orders

6. International Order Refund Policy

6.1 International Returns

• International returns are accepted only for damaged, wrong, or defective products
• International customers must report issues within 24 hours of delivery with photographs
• Return shipping for approved international returns will be coordinated by our team

6.2 Customs and Duties

• ❌ Refunds are not issued for customs duties, import taxes, or clearance fees paid by the buyer
• ❌ Products held or seized by customs due to buyer's country regulations are not eligible for refund
• ✅ In cases where a product cannot be delivered due to customs issues we will review on a case-by-case basis

6.3 International Refund Timeline

• International refunds are processed within 10 to 14 business days
• Actual credit timeline depends on your international bank's processing time

7. Damaged in Transit

7.1 How We Pack Your Order

Every KinkiniParrot order is carefully packed to minimise the risk of transit damage. However in the rare event that your order is damaged in transit please follow these steps:

Step 1 — Do not discard the original packaging
Step 2 — Photograph the damaged outer packaging
Step 3 — Photograph the damaged product
Step 4 — Contact us within 24 hours of delivery
Step 5 — Send all photographs to us via WhatsApp or email
Step 6 — We will review and respond within 48 business hours

7.2 Transit Damage Resolution

Upon verification of transit damage we will:

• Send a replacement if the same design is available
• Issue a full refund if replacement is not available
• Coordinate with our shipping partner to file a transit damage claim

8. How to Contact Us for Refund or Cancellation

We respond to all refund and cancellation requests within 48 business hours.

9. Dispute Resolution

If you are not satisfied with our resolution of your refund or cancellation request:

Step 1 — Contact our team at info@kinkiniparrot.com with full details of your concern
Step 2 — We will escalate your concern to our senior team within 48 hours
Step 3 — We aim to resolve all disputes within 7 business days
Step 4 — If resolution is not reached we will work with you in good faith to find a fair solution

We are committed to fair and transparent resolution of all customer concerns.

10. Policy Updates

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Quick Reference Summary

"We stand behind every earring we send. Your satisfaction matters deeply to us — and we will always work with you in good faith to resolve any genuine concern." 🦜🔔✨

Parrot Sings. Kinkini Rings. She Shines.